We ship throughout Australia, New Zealand and select international countries. Free standard shipping is automatically applied to all orders within Australia. Once your parcel has been shipped, you will receive a confirmation email with a tracking number. All orders are shipped from our Perth Based, Australia HQ. Please note that any additional duties and taxes incurred at customs are not included in our shipping and are the responsibility of the customer.
PROCESSING AND SHIPPING TIMES: Please allow up to 5 business days for order processing. Our products are made in small batches to ensure optimal quality and we appreciate your patience! Standard shipments are sent via Australia Post and estimated ground delivery time within Australia is 2-7 business days once shipped.
INTERNATIONAL SHIPMENTS: International shipments may take up to 4 weeks to arrive depending on your location and may incur additional taxes, duties, and brokerage fees upon arrival. The customer's total purchase price does not include additional taxes, duties, and additional fees associated with customs clearing. Unfortunately, we cannot be held responsible for any unforeseen delays and additional fees applied to international shipments. If you don't see your country during checkout, please contact support@hinewaibeauty.com.
CHANGES AND CANCELLATIONS: If you would like to make any modifications to your order, please contact support@hinewaibeauty.com with your order number within 24 hours. We will do our best to accommodate your request. We can not make any changes or cancellations to your order once a shipping confirmation has been issued.
LOST OR DAMAGED SHIPMENTS: It is the customer's responsibility to ensure that a safe and secure delivery address is provided and that all shipping information is entered accurately. We are unable to refund or replace orders due to incorrect shipping addresses, left, lost, or stolen packages. We will not be held liable for lost packages once proof of delivery has been received, however, please contact us right away and we will do whatever we can to help you locate your package. If you are shipping to a building without a concierge or safe place to leave a parcel, we strongly recommend adding a signature request to your shipment. In order to do so, please contact support@hinewaibeauty.com once your order has been placed. If your order arrives in damaged condition, please contact us at support@hinewaibeauty.com with your order number and photos of the damage within 48 hours of receiving for further assistance.
Reviews
What a great lil guy! I was using a cheapo one previously, which I threw in the bin as soon as I got this one. Who knew there was a difference in scalp massage tools! It’s got a nice weight to it and the silicone spikes aren’t sharp, so it doesn’t hurt my scalp. I also use it when I’m shampooing to create extra lather and really get in there.
I’ve used a lot of these scalp tools and some of them are too sharp or hard but this one is perfect for my sensitive scalp! Would recommend
I like using this tool it is gentle on my scalp plus feels lovely another product I like. Thanking you muchly.
Alot softer on the scalp compare to some I have bought from other places.. definitely recommend!